Last week I had the pleasure to attend SDL Connect as a guest, speaker and sponsor. My presentation was focused on creating a Technical Strategy for Customer Experience (CXM).
I decided to tell a story of the very first time I came up with such a technical strategy and what i’ve learned in the past 6 years of working on many more CXM related SDL Tridion projects.
My presentation is below for those that could not attend the session.
Update: My video presentation is now available online at the SDL Connect Website.